With an email management system, every employee has their unique login credentials, so it’s way more secure for you and your entire team. Naturally, you will have to share your email login credentials with multiple people, which can be a security threat - especially if they use public computers or share devices with others. You have multiple employees who take different shifts.You’re using Gmail or Outlook to resolve customer emails.Is it safe to use email management tools?Īrguably, email management software is often safer than traditional email. How many email addresses/email accounts can you integrate with an email management tool?Īdvanced email management tools like LiveAgent don’t impose any limits on the number of email addresses you can connect with the software. Webmail/Email clientsīuilt for collaboration (shared inbox that supports team email management) At their core, webmail and email clients were created for personal use, while email management software was created for solopreneurs, businesses, and organizations that receive thousands of emails per day and need help managing them. Webmail and email clients are less advanced and offer fewer key features. What’s the difference between an email client/webmail and email management software?

The software then assigns each email to a specific agent or department based on predefined automated workflow rules. The software manages emails through a ticketing system that creates a unique identifier for each email known as a ticket ID.

Email management software is a tool that’s used to manage large volumes of inbound emails.

Email management software for outlook